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Simple Mobile Solutions complaints

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9700 NW 112th Avenue
Miami, FL 33178 | Get Directions

(443) 388-8314

http://ww2.simplemobile.com

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Total Amount in Dispute:
$1,057.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

11 complaints against Simple Mobile Solutions closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
11	Unanswered

11 complaints against Simple Mobile Solutions

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10/1/2024

RESPONSE: Complaint was not answered Amount in Dispute: $66.79 Amount Settled: $0.00

Customer Complaint

9/5/2024

Place and order with simple mobile and never received my order then when I called them about my order they couldn't find my order. Resolution Sought Refund my money paid for service.

3/4/2024

RESPONSE: Complaint was not answered Amount in Dispute: $113.00 Amount Settled: $0.00

Customer Complaint

2/7/2024

I bought a device from Simple mobile for hotspot paid $63 for the device itself and then paid another $50 for 40GB of hotspot and from the beginning can't even stream videos without the video pausing and loading every 3 seconds. I tried to get this resolved through Simple Mobile and just cancel everything and get refunded, but was of no help. This really seems like such a scam since people are paying for the hotspot and from the beginning it doesn't work for what it's supposed to be intended. Resolution Sought I honestly would just like my money back and also services like these should be removed if they aren't functional from the start. Companies can't keep taking peoples hard earned money without providing what is advertised from the start.

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