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Simple Mobile Solutions complaints

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9700 NW 112th Avenue
Miami, FL 33178 | Get Directions

(443) 388-8314

http://ww2.simplemobile.com

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Total Amount in Dispute:
$1,375.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

10 complaints against Simple Mobile Solutions closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
10	Unanswered

10 complaints against Simple Mobile Solutions

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10/28/2025

RESPONSE: Complaint was not answered Amount in Dispute: $208.02 Amount Settled: $0.00

Customer Complaint

10/2/2025

9/28 I had an authorized charge for auto refill of 49.76 9/29 I had unauthorized charge for 53.50 I called and the man spoke very little English and was trying to coerce me into keeping my money in reserve. I stated multiple times I don't want that and that I wanted a refund. He started getting angry with me and telling that I have to keep it in reserve. After making a statement that I am reporting this to BBB he began to finally start working on my account to make the refund. During waiting he started asking where do I work and how many hours, what's my address and several other personal information that really concerned me. I did not give him any information. He stated that I was refunded. And then I saw that I was charged multiple times afterwards within hours. I called again and dealt with same kind of behavior. Again they stated it would be refunded. I now have 4 new charges for 9/30 for 49.76, 53.50, 53.50 and 51.26. It was "successful payment" It's still 9/29. The site will not let me remove my cards or change my password. I already had to get a new card last month because of the same issue. I have had simple mobile for a long time. There were children crying in the background and what sounded like a lot of fighting, dogs barking etc. I observed this on both calls. The rudeness and yelling at me was not professional. Both phone calls kept insisting that I have to keep my money in reserve or I will loose my services. Each time I said no I want a refund and no ch Resolution Sought Refund my money and stop continuously charging me with unauthorized charges.

8/5/2025

RESPONSE: Complaint was not answered Amount in Dispute: $489.98 Amount Settled: $0.00

Customer Complaint

7/10/2025

On June 28, 2025, I ordered a iPhone 14 128GB - MIDNIGHT, and a $60 calling plan. The total amount for said order was: $489.98 which was deducted from my bank account via a Visa debit card. The order was never received, but they took my money. I demand an immediate full and complete refund. Resolution Sought I require a full refund and a written apology.

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