Find a reputable business?

Complaints and Resolutions

Simply Escrow complaints

Read Complaints File Complaint View Full Report

2883 East Spring Street #200 A
Long Beach, CA 90806 | Get Directions

(562) 264-3500

http://www.simplyescrow.co

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$42,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Simply Escrow closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Simply Escrow

Sort by

9/6/2026

RESPONSE: Complaint was not answered Amount in Dispute: $42,000.00 Amount Settled: $0.00

Customer Complaint

8/11/2026

Consumer alleges for company took her downpayment in an escrow account for a property that was never put in her name. Consumer was in the process of buying a home through Ponce and Ponce Realty. She opened an escrow account with your company for the downpayment of $42,000. Consumer moved into the property on 02/27/2026 however they soon found out that the house was not in their name. She has reached out to your company for an attempt to get an understanding of what this whole escrow account was about and where her money went to no avail. She was told that they were only tenant of this rental property however there is no explanation as to where the money in escrow went. Consumer wants answers to this escrow account. Resolution Sought Consumer wants answers to this escrow account.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile