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Sinclair Torrance complaints

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4530 Torrance Blvd.
Torrance, CA 90503 | Get Directions

(310) 316-5015

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Total Amount in Dispute:
$46.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Sinclair Torrance closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Sinclair Torrance

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10/10/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $46.06 Amount Settled: $0.00

Customer Complaint

9/13/2023

I visited this gas station on Thursday, 9-7 bought gas plus paid for the works car wash. The car wash DID NOT WORK. It only went down the left side of my car with extremely low suds and all other chemicals were barely a trickle with no scrubbing machine. I called the owner 4 times to rectify my concern and the business owner NEVER returned my messages. The employed there are clueless. I live in Riverside, Ca and will not drive 69 miles. Please help! I just want my refund so I can get my car washed. Resolution Sought Refund please. I would have given this business a negative if it was possible.

Company Response

9/28/2023

Company states; The customer visited our facility and got gas and a car wash. After using the car wash, they voiced that they were not satisfied. After obsessing her car, we concluded that the car wash had done what it was meant to do. Our car wash is a maintenance was, so it's not meant to make the car come out perfect. Regardless, we offered her another car wash for free. She refused the offer and asked for a refund saying our wash is broken and doesn't work. Our car wash is very important to the livelihood of our business, so we make it a point to keep it in its best condition every day. This means we check on it multiple times a day and call technician at any signs of faults immediately. A customer voicing a complaint about it raises our concerns immediately, so we swiftly ran our own car through, but didn't notice anything out of the ordinary. We average about 150-200 washes a day. That day there were zero other complaints from any other customers. Regarding the calls, I called her back twice for 3 days, before she finally answered her phone. I understand the customers resentment, but from our point of view, it looks like someone trying to get a quick service without needing to pay. The car wash was $10, so her disputing $46.06 means she wants a refund on the gas as well, further amounts my suspicions. Those reasons are why I have refused this customer's refund request. CSS Team.

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