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Sir Auto Glass complaints

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7831 SE Stark Street Suite 103
Portland, OR 97215 | Get Directions

(503) 902-6933

http://sirautoglass.com

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Total Amount in Dispute:
$750.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Sir Auto Glass closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Sir Auto Glass

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2/3/2022

RESPONSE: Complaint was not answered Amount in Dispute: $750.00 Amount Settled: $0.00

Customer Complaint

1/10/2022

My insurance company paid for my windshield to get replaced through sir Auto Glass and they did not put the correct molding in above the windshield where it meets the top of the roof they used a universal molding when they're supposed to use the one that goes to my vehicle so now is leaking inside my vehicle where the windshield visor is and they were supposed to make an appointment but they never did they haven't even returned my phone calls all they told me to do was put some duct tape on it until we can make an appointment it is ruining my vehicles interior and it's a huge inconvenience Resolution Sought I would like Toronto glass to do my windshield correctly and pay for my time and suffering that I've had to deal with for waiting for it to get done and if it's ruined anything inside my car like underneath I would like them to pay for that as well

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