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Six Flags Darien Lake complaints

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P.O. BOX 91
Darien Center, NY 14040-0091 | Get Directions

(585) 599-4641

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Total Amount in Dispute:
$60.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Six Flags Darien Lake closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Six Flags Darien Lake

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10/10/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $60.00 Amount Settled: $0.00

Customer Complaint

9/12/2023

Purchased diamond season passes for Six Flags while visiting Georgia. Benefits listed include a 2023 Season Cup. We did get our cups while visiting Georgia because we didn't need extra items in our car while going home. We went to Darien Lake Six Flags in New York. They would not honor the season cup benefit even though the benefits list it as available at any Six Flags. I tried disputing this with Six Flags and they tried stating that they only had to honor it at Six Flags over Georgia. I took screenshots of benefits. The cup is one of the benefits that lists as available at any Six Flags whereas other benefits which include reduced tickets for friends clearly states good for only the Georgia location. Resolution Sought Reimbursement for my cups! They are $40 a piece. We did get them half off, bough 5 of the unlimited cups at half price so 20x5 is $100 and we also bought the regular cup that is $20 so $120 in total. Would like at the least $60 back for the three that should have been included with our pass.

Company Response

9/21/2023

Ms. Donna is correct in her complaint that Six Flags does allow usage of our 2023 Season Bottles at all Six Flags parks as shown in the screenshot she provided us. However, in Ms. Donnas complaint, she insinuates that she did not bring those bottles back home with her in her statement, "we didn't need extra items in our car while going home.". Six Flags allows one (1) free drink bottle redemption during the season. If those bottles are lost, stolen or damaged, a purchase would be required for additional bottles. We will not be able to issue any refund for this reason. We have reached out to Ms. Donna and informed her of our stance.

Customer Rebuttal

9/22/2023

And as I stated in my initial emails to Six Flags, though my complaint had a typo omitting the word “not”, we never received our Free bottles at any park! We didn’t receive them in Georgia because we didn’t want to bring them in any already full car. We PURCHASED a single lime green cup in Georgia. We PURCHASED teal cups at Darien Lake because they refused to allow us to get our free cups there! This could have all been solved in person at Darien Lake had they allowed us our free cups there instead of insisting that we would have to get them in Georgia. We had already vacationed to Georgia and only got a single lime cup so as to have less stuff to travel home.

Company Final Response

10/9/2023

Donna had a typo in her initial complaint which stated that she did pick up her drink bottles at Six Flags Over Georgia while on vacation but did not take them back with her to her home state due to not needing extra things in her car. Because of this initial statement, we denied the refund request as guests are only allowed to redeem one season drink bottle per season. Donna reached back out to us stating this had been a typo and that her complaint should have read "We did not pick up the bottles because we did not need more items in the car. Upon her clarifying, we did reach back out to Donna and asked that she provide us with her drink bottle purchase information. Once we have received this, we will be able to move forward with a refund. We have not heard back from Donna at this time. Please let me know if you have any questions.

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