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SIXTEEN92 complaints

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605 East Rochelle Blvd.
Irving, TX 75062 | Get Directions

(214) 543-6858

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Total Amount in Dispute:
$49.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against SIXTEEN92 closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against SIXTEEN92

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5/15/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $48.62 Amount Settled: $0.00

Customer Complaint

4/18/2024

I purchased a perfume mystery box from an indie perfume company on November 26,2023. The turn around time stated at the top was 20 business days. I contacted them late December, and got a response saying it won't be too much longer, they are a 3 person business and it was taking them a while for Black Friday orders. I waited another 3 weeks and sent another message and no response. I sent them another message mid February no response. Resolution Sought I would love to have my product, but at this point, a refund would be fine.

Company Response

5/2/2024

We get hundreds of emails a week. I need the order number so I can get it taken care of.

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