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Skin Laundry - Flatiron complaints

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3 West 16th Street
New York , NY 10011 | Get Directions

(646) 762-2770

http://www.skinlaundry.com

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Total Amount in Dispute:
$400.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Skin Laundry - Flatiron closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Skin Laundry - Flatiron

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10/17/2022

RESPONSE: Complaint was not answered Amount in Dispute: $400.00 Amount Settled: $0.00

Customer Complaint

9/21/2022

SCAM! I went because a girlfriend recommended it. The procedure did nothing to my skin and my dermatologist said freaked when she heard I went t there. After the appointment I filled out some paperwork which it turns out was a membership. I'm out 400 and according to the manager they don't do refunds. I didn't even know I signed up for a membership so how why am I not entitled to a refund. They tricked me and now I'm out 400. Resolution Sought Refund me for the 400 and the employees need to be trained in communication so they don't scam anyone else.

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