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Skinner's Roadside Truck Repair complaints

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5908 Truck Village Drive
Mt Shasta, CA 96067-9126 | Get Directions

(530) 926-0483

http://www.snowcrest.net

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Total Amount in Dispute:
$850.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Skinner's Roadside Truck Repair closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Skinner's Roadside Truck Repair

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5/4/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $850.00 Amount Settled: $0.00

Customer Complaint

12/23/2021

2 years ago I had a wheel come off my 5th wheel trailer in Mt. Shasta City. I was recommended to Skinners Roadside Service. I called them and they came and assisted me to their shop for repairs. I got it fixed the very next day and was happy to get it home before winter set in. 5 months later I took a trip to Yellowstone National Park. About 900 miles from my house a wheel came off of my trailer, off of the new axle I just had installed by Skinners Roadside Service. I had that repaired in Montana and finished my vacation. upon returning home I called Skinners Roadside Service and explained what happened and after some coaxing got them to pay half of the bill. almost a year and a half latter I was on a trip and discovered my trailer axles not tracking in a straight line. After a roadside inspection I discovered the axle looked loose and had slide to one side shearing off my electric brake lines. I returned home and took the trailer to professional suspension repair shop. After their inspection of the rear axle, the one that Skinners Roadside Service had replaced. I was told that whoever installed the axle did not correctly weld the spring perches to the axle causing the axle to break free and twist around causing damage to my suspension and break lines. all of this was caused by someone NOT qualified to weld the spring perches in place. The bill for the repairs and realignment of my trailer suspension was $841.56 which they will not pay.... Resolution Sought I feel Skinners Roadside Service owes me $841.56

Company Response

4/22/2022

We will need *the invoice # and or copy of invoice. We will need the parts that went bad. Proof that it was fixed and receipt of repair so we can contact the company who repaired our work. I believe this job was completed well over two years ago.

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