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SkinnyFit complaints

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11551 East 45th Avenue, Unit C
Denver, CO 80239 | Get Directions

(888) 862-1758

https://www.skinnyfit.com/

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Total Amount in Dispute:
$270.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against SkinnyFit closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against SkinnyFit

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6/24/2025

RESPONSE: Complaint was not answered Amount in Dispute: $163.60 Amount Settled: $0.00

Customer Complaint

5/29/2025

I purchased the product on May 6, 2025. 6.39 was the "try it out" amount-but I was charged that amount and 49.95 that I didn't know until I was charged 107.26 on May 27, 2025. I did not know this was a subscription with the 6.39 amount at the start! I have called and emailed with no response from this company. I do not want anymore products from them! Please help me with this company! Thank you! Resolution Sought Refund all my money!

5/15/2025

RESPONSE: Complaint was not answered Amount in Dispute: $49.95 Amount Settled: $0.00

Customer Complaint

4/21/2025

this company sells a collagen product that I was trying to order just to try it for $$5.99, that transaction was declined yet the company charged my card $49.99. I called the company and they told me it was some kind of hold against my card new policy issue yada yada not my problem. I just wanted my money back and I was given a runaround was put on hold for more than 15 minutes and when I finally got a hold of somebody, they basically could tell me that they could there's nothing that they could do that I'd have to wait for my bank to get fixed in 5 to 6 days which it overdrafted my account. All I wanted was my money back and I was just given no answers and no help in this day and age where money moves instantaneously I just don't like these answers and I don't think companies like this should be in business and continue to be in business because they're just scamming people. The product doesn't even work that well it's definitely not worth $50. Resolution Sought Be honest with their customers, stop committing fraud and overdrafting people's accounts from product. They're not even gonna get.

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