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Skull Candy complaints

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5990 Trailside Loop
Park City, UT 84098-6182 | Get Directions

(435) 940-1545

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Total Amount in Dispute:
$225.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Skull Candy closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Skull Candy

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1/29/2025

RESPONSE: Complaint was not answered Amount in Dispute: $225.00 Amount Settled: $0.00

Customer Complaint

1/4/2025

My order was placed with Skullcandy almost 3 weeks ago and looking at the tracking# it never left the warehouse floor in Fairburn, GA. Looking at online reports for them there are countless other customers who are in the same situation. They processed everyone's orders to collect their money and then silence. Customer service will not answer calls and 6 emails regarding this go unanswered. They are committing fraud on a large scale in order to have their last quarter numbers for this year to look like they've been doing great. Please help us! Resolution Sought I want my product delivered. They make incredible devices but it's only good if it's gets delivered

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