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SkyBlue Insurance Agency, Inc. complaints

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4007 Paramount Blvd. Suite 100
Lakewood, CA 90712 | Get Directions

(800) 771-7758

http://www.skyblue.com

Monday-Friday: 6:00 AM-7:00 PM PST

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Total Amount in Dispute:
$993.00

Total Amount Settled:
$202.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

4 complaints against SkyBlue Insurance Agency, Inc. closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

4 complaints against SkyBlue Insurance Agency, Inc.

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12/7/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $150.00 Amount Settled: $0.00

Customer Complaint

10/30/2023

I was told over the phone that I could get insurance got 70 per month, then when I agreed that changed and I was told well we can get you a lower rate for 64 monthly but you have to pay a 200 down payment , when I said I didn't have it they said oh make 2 payments in 2 weeks, well as this was a fraction of what my current cost was I thought maybe I should but after giving my card number he told me he wouldn't run till I read and signed the e papers and if I chose not to get it it would just be canceled out ! After reading papers and seeing Bristol west only asked for 56 down he changed his story and now said he told me it was a diversion program for safe drivers ( this was a lie ) after saying I want to just cancel he said he told me this was for roadside but I would have to pay up front turn in receipt then be reimbursed well living on disability I will never afford up front roadside service then I argued with him and a supervisor about all these hoops they want me to jump to be reimbursed so I went to Bristol west to talk to them when I learned they didn't even have an acct for me , now I'm not only out the 150 but now my insurance has lapsed! Resolution Sought Give me my money and stop swindling people.

Company Response

11/24/2023

We looked in to this matter. This Policy was purchased and then client flat cancelled on the same day. The notes indicated that the client would not speak to us again after purchasing the policy. The client would only put her boyfriend on the telephone. Refund from SkyBlue was issued on that same day. We contacted the insurance carrier for this policy, Bristol West Insurance, and they confirmed that they issued a refund to the customer on November 10, 2023. We have closed this file as resolved.

6/19/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $300.00 Amount Settled: $0.00

Customer Complaint

6/5/2023

The insurance agent said that all my information was good and charged my card 300. After the payment was made she said my account was flagged and that I was misrepresenting information. If my information is misrepresented why did you take my money ? Now they trying to get me to sign a form for misrepresentation. Never received a email with the policy number. Resolution Sought Give me my money back.

Company Response

6/6/2023

This is the exact same issue the gentleman submitted on March 20, 2023. We have already replied in detail. Please refer back to our previous response. Thank you.

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