Find a reputable business?

Complaints and Resolutions

Skyline Security Management, Inc. complaints

Read Complaints File Complaint View Full Report

10642 Downey Avenue Suite 205
Downey , CA 90241 | Get Directions

(888) 775-9732

http://www.skylinesecurity.org

For Business Hours contact (888) 775-9732

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$14,138.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some previous complaints relate to allegations of representatives purporting to be from ADT. The company has advised our office that they have reorgaized their staff and have enforced training with their sales representatives.~~Recent complaints do not reflect that representatives are leading customers to believe they are affiliated with ADT.

Complaint Closing Statistics

11 complaints against Skyline Security Management, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
11	Unanswered

11 complaints against Skyline Security Management, Inc.

Sort by

7/24/2024

RESPONSE: Complaint was not answered Amount in Dispute: $4,000.00 Amount Settled: $0.00

Customer Complaint

6/28/2024

A sale person came to my home from Skyline selling their services. This person lie to me, saying they took the clients from my previous alarm company. I let him to update my alarm system and agree to fix the system. But the thing is I'm still in a contract with the other alarm company. Now they don't want to cancel the contract and continue asking for money. This happen a month ago. I'm telling them I'm in a contract with other company, but don't want to cancel it. I'm a senior person, living with my social security as my only income. This people are taking advantage, lying to get clients to theirs business. Resolution Sought I just want they can cancel this contract, because this affect to my credit. Otherwise, I will need to take this to a lawyer.

5/13/2024

RESPONSE: Complaint was not answered Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

4/17/2024

Stay far away from this company and Brinks. A Brinks salesman sold me a security system that the installation was never done on. After contacting them and their technician, I called Brinks to cancel the service. I was told it was a Skyline Security job and was transferred to them. They said they could see there was missing equipment on the job but had never gotten a complaint from us. I told them that is because we had been dealing with Brinks. I told them they have changed me for months on a system they know is not installed and I wanted to stop charging me. They now want me to pay a cancellation charge to cancel something that never started!! Resolution Sought I want them to stop charging me and cancel the "contract" that never started.

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile