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Skyway Towing Federal Way complaints

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2025 South 341st Place
Federal Way, WA 98003 | Get Directions

(425) 226-8050

http://www.skywaytow.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Skyway Towing Federal Way closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Skyway Towing Federal Way

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3/20/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/8/2024

On Dec 8th 2023 skyway towing took possession. Of my RV from public storage in Puyallup WA. The RV was not supposed to be sold,I am in a legal thing with public storage right now. I am not accusing skyway towing of anything,I simply would like to get my RV back,I called them and was told I could for 2000.00 or on Jan 8th 2024 it goes to auction which is not fair due to public storage not legally taking it from me without telling g me and then selling it. I will pay the 341.00 I owed to my storage but I just want my RV back,at the most the price should be what the lien was for. I can't afford 2000.00 but I hope you can work with this company and help me. this RV was my home for 4 years and was going to be again. Resolution Sought Let me get my RV back.

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