Find a reputable business?

Complaints and Resolutions

Slat Depot complaints

Read Complaints File Complaint View Full Report

224 South 1060 W
Lindon, UT 84042 | Get Directions

(800) 201-5214

http://www.slatdepot.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$532.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Slat Depot closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Slat Depot

Sort by

11/20/2023

RESPONSE: Complaint was not answered Amount in Dispute: $531.51 Amount Settled: $0.00

Customer Complaint

10/25/2023

Trying to return fencing slats due to inability to secure in my fence. Track will not run thru my fence to secure individual slats. Not asking for return of bundle I opened, just unopened bundles. They where bought through Amazon and third party seller was Slat Depot. I have been hashing the problem of getting correct label to send back since end of August. Seems like neither Amazon nor slat depot will make a direct call to one or the other to get this handled. Of course Amazon promises all of their help and resolution but nothing happens. Jaden at Slat depot pretty much says its my problem. Please help. The total cost is $531.51. I had help loading slats in my car and took to shipping store. Was even considering just getting it out of my frustration and paying to send back( which I shouldnt have had to do anyway) but after they told me it would probably cost over $200.00 I Had another person load back in my car which is where they sit until I know what to do with them. So many details thst r important but too much to write. First Amazon emplyee I spoke with told me would do A-Z CLAIM and that I would have nothing else to worry about. Throw away if want to....not even returning items since seller did not respond to their first request. Obviously, I knew better not to do anything with slats and hang on to for return. Resolution Sought Return label sent with postage pd so they can get their unused product back. My account credited.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile