Complaints for Slate Entertainment in Los Angeles, CA

12211 West Washington Blvd. Suite 100
Los Angeles, CA 90066 | Get Directions

(310) 397-3277

http://www.parentguide.biz

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants state that this company uses misleading sales tactics by soliciting their children in malls and shopping centers seeking child actors, or the availability to gain employment in the entertainment industry only to discover the company is selling a book. In other cases, customers claim the company led them to believe there is no cost to be screen tested, counseled, photographed and represented in the entertainment industry. However, after attending a presentation or auditions, they are told they must pay some $1300 for an informational guide on how to get started in the entertainment industry. According to other customers they are sold photographs and workshops, which are included in the package, but when they attend they are charged additional fees, often referred to as co-payments. Others complained that after they cancelled according to their agreement, they failed to receive refunds.

The company responds to some complaints by providing full refunds. In other cases, the company states that it would be unrealistic to expect that there would be no charge for the tools they provide to prepare for the entertainment industry, or all services are included and some services have a referral cost in addition to the purchase of the guide. The company contends they provide advice and sell a guide containing available services.

Complaint Closing Statistics

0 complaints against Slate Entertainment closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Slate Entertainment complaints