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Slomin's Inc. complaints

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125 Lauman Lane
Hicksville, NY 11801-6539 | Get Directions

(516) 932-7000

http://www.slomins.com

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Total Amount in Dispute:
$757.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against Slomin's Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against Slomin's Inc.

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3/1/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/3/2023

I have a contract with Slomins oil to deliver heating oil and I am having a problem getting them to deliver said oil. My property is fenced and there is no access to my back yard where the oil tank is, have informed Slomins that to call ahead when there are going a delivery. On two occasion the truck came by last week early in the morning and I was not aware until I saw the truck driving away. I have made a request for a delivery of oil last week and whenever I call I am told sometime today its been 10 days now and my oil is almost finished. Resolution Sought I would like for them to deliver when they promised.

7/26/2022

RESPONSE: Complaint was not answered Amount in Dispute: $498.00 Amount Settled: $0.00

Customer Complaint

6/30/2022

Told multiple employees by phone and showed up at door that we did not want a contract they are now charging us a cancellation fee for a contract we never agreed to have in the first place. Resolution Sought Waive cancellation fee for termination of contract that we never agreed to in the first place.

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