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Smart Buy USA complaints

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616 Broadway
Malden , MA 02148 | Get Directions

(781) 328-2360

http://www.smartbuymalden.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Smart Buy USA closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Smart Buy USA

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2/16/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/21/2022

Purchase a vehicle from this dealership about 2 months ago and every since I had it the first day I have this vehicle my engine light came on and my battery had went that and every since I had coffee had the same problem have to put oil in the car have to get a jump start engine light is spell on he asked me to take the car to the dealership I took the car there about three or four times had a guy came out that I know nothing about Vehicles checked engine light he didn't know anything about cars took the enjoying off have me come back again for a dead battery now the battery is still dead which he said he bought a new battery and never did bought the battery he gave me a new battery Resolution Sought Read find me or give me a replacement car to fix my vehicle so I can get my kids to school and I can get myself to work

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