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Smart Choice Auto Sales complaints

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521 N oxnard Blvd
Oxnard , CA 93030 | Get Directions

(805) 487-5211

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Total Amount in Dispute:
$10,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Smart Choice Auto Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Smart Choice Auto Sales

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7/7/2024

RESPONSE: Complaint was not answered Amount in Dispute: $10,000.00 Amount Settled: $0.00

Customer Complaint

6/11/2024

I went to buy a car at smart choice, I bought a 2011 Ford Expedition the car salesman and owner said the car ran good and had no problems, so we made a deal and I bought the car I took it home the next day the driver side door did not open. We got stuck inside the car all doors locked then I took it back the owner said oh well he couldn't help me then on the freeway my car jerked bad and stopped I got off the freeway i drive it home it ran ok but every time my car goes on a bump it jerks and stops, then my shifter got stuck in park and bought a new one , that didn't work then bought a shifter solenoid that did not work . Now it's saying it needs this whole electric problem could cost me 3 thousand or more and a lot more things wrong with it no stereo the tires were worn out when I bought it . They sold me a lemon and I want them to fix all the repairs or give me my money back. The stereo or the sunroof does not work you get stuck inside because the car locks and you can't open the doors or windows. It's a safety issue and life threatening. I have no car and I'm paying a loan on a car I don't drive it's useless car. Resolution Sought I want my money back as soon as possible I have no car to drive and it's costing me a lot of money. The car has too many issues they sold me a lemon car.

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