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Smart Energy Today Inc complaints

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2500 Mottman Road SW Suite 100
Tumwater, WA 98512 | Get Directions

(888) 405-8689

http://www.smartenergytoday.ne...

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Total Amount in Dispute:
$25,600.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.
However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Smart Energy Today Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Smart Energy Today Inc

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7/18/2022

RESPONSE: Complaint was not answered Amount in Dispute: $600.00 Amount Settled: $0.00

Customer Complaint

6/22/2022

Solar panels installed November 2021. I was told it would replace current electric bill. Now getting two bills, electric and solar. Have called many times. No one will return my calls. Finally called salesman and he said that it sounds like the system was never turned on after installation but he would get someone to return my calls. That was a week ago today and I still haven't had anyone reach out to resolve my problem. Resolution Sought Either get my system up and running so I'm not receiving the two separate bills or come take the panels off. I can't afford two bills. Also, they should reimburse me for when I was paying two bills since this is clearly their oversight.

6/12/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $25,000.00 Amount Settled: $0.00

Customer Complaint

4/13/2022

In late November of 2020 I purchased solar panels from SET, yet they were not installed until end of March 2021. That was the first issue I had with them but not the last. A couple of months pass by and I notice absolutely no reduction on my electricity bill. So I contacted them the first time around June and they just gave me an app to monitor the electricity production of the panels. So they are indeed producing electricity, but why I'm no seeing any benefit. I called my Electricity company (pg&e) and turns out they never finished the process with them or the city. I've emailed and called them many times but nothing has been done or I just get transferred to someone that never answers. I already lost a year of life from those panels and have been diligently paying for them. Resolution Sought To finish the process and compensate ne for the year lost . Or take the panels back and refund me in full.

Company Response

5/25/2022

We have applied to the power company and are waiting on approval from them to operate, I'm hoping this happens in the next week or so. I'm also working on compensation for the year of payment pedro has been making.

Customer Rebuttal

5/30/2022

Panels have indeed been allowed to operate by my power company. As of today 5/30/22 I have not received any voice, email or mail communication regarding the compensation for the year the solar panels were just decorations on my roof.

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