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Smart Home Solutions complaints

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5900 Eastern Avenue, Suite 108
Commerce, CA 90040 | Get Directions

(714) 400-6473

http://www.smartgogreen.com/

Monday - Thursday: 8am - 8pm
Friday: 8am - 4pm
Sunday: Closed

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Total Amount in Dispute:
$20,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Smart Home Solutions closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Smart Home Solutions

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6/20/2022

RESPONSE: Complaint was not answered Amount in Dispute: $20,000.00 Amount Settled: $0.00

Customer Complaint

5/25/2022

I got solar panels installed in my property in 2017 and till this day 5/24/22 I'm still being billed yearly on my property taxes and panels don't work at all. I have tried to call them but they never answer and the website is invalid but yet they placed two liens on my property. Resolution Sought I would want them to address this matter immediately as I will be seeking legal actions if problems aren't taken care of. It's not fair that we paid over $20,000 dollars for Solar panels that were never completed with Edison.

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