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SmartEnergy Holdings, LLC complaints

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2040 Avenue C, Suite 200 N
Bethlehem, PA 18017 | Get Directions

(800) 443-4440

http://www.smartenergy.com

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Total Amount in Dispute:
$200.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

4 complaints against SmartEnergy Holdings, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

4 complaints against SmartEnergy Holdings, LLC

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9/18/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/23/2023

I called SmartEnergy to get a $100 Visa for signing up. I spoke to a person there and they told me I would be paying 0111 cents for kilowatt hour. On 8/14/2023. I got my welcome package 8/21 /2023. And now they want to charge me 13.60 per kilowatt hour. Resolution Sought I would like for them to stop my account.

1/23/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

12/30/2022

2 times SmartEnergy promised $200 in Visa Gift cards if l sign up for Smart Energy & remain a SmartEnergy customer for more than 6 months. They say l cancelled Smart Energy 2 x after only 5 months. I never have contacted or been contacted to say l am changing services, the say l have cancelled after 5 months. All lve done since signing up is faithfully paying my power bill by autopay all this time. Now they are making the pitch again promising the same thing, but l don't believe they ever plan to honor their falsly advertised incentive. Im angry they keep saying it's my fault or of my doing that they haven't honored their promise 2x before & now they are making the promise again. My Delmarva Power bill is autopay through M & T bank and the debit acct card are both and have consistently remained active for years. Resolution Sought The Smart Energy Co. Not promise to Honor offer, but actually acknowledge that l already qualified & pay their incentive offer.

Company Response

1/11/2023

I am glad that you were able to talk to one of our representatives and reach a satisfactory solution. We look forward to serving you. Customer Care

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