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SmartEnergy Holdings, LLC complaints

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2040 Avenue C, Suite 200 N
Bethlehem, PA 18017 | Get Directions

(800) 443-4440

http://www.smartenergy.com

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Total Amount in Dispute:
$508.00

Total Amount Settled:
$0.00

Complaint Experience

40%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

5 complaints against SmartEnergy Holdings, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

5 complaints against SmartEnergy Holdings, LLC

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8/14/2024

RESPONSE: Complaint was not answered Amount in Dispute: $308.00 Amount Settled: $0.00

Customer Complaint

7/19/2024

Well I thought I was paying my electric bill with them but I wasn't now I'm due to get disconnected Resolution Sought Paid $308.00 to aes so I don't get disconnected.

9/18/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/23/2023

I called SmartEnergy to get a $100 Visa for signing up. I spoke to a person there and they told me I would be paying 0111 cents for kilowatt hour. On 8/14/2023. I got my welcome package 8/21 /2023. And now they want to charge me 13.60 per kilowatt hour. Resolution Sought I would like for them to stop my account.

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