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Smartland complaints

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35350 Curtis Blvd.
Eastlake , OH 44905 | Get Directions

(440) 374-8403

https://smartland.com/

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Smartland closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Smartland

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1/29/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/10/2023

I have put in several maintenance requests to have the furnace in my rental home fixed. Smartland continues to mark these requests as complete once someome comes to see what is going on but the issue has never been resolved. Request have been made since Sept 2022. My family is constantly waking up freezing in the middle of the night because temps in the house drop below 50 degrees due to the furnace not working properly. I have tried working with Smartland to resolve this issue but they are clearly not serious about fixing the issue. Resolution Sought Start by sending a certified technician to come assess the issue. Fix the issue permanently, do not just put a bandaid on it and have the issue continue to reoccur. Lastly we would like rent discounted for 7 months which is the length of time we have been trying to get the issue rectified.

Company Response

1/17/2024

Company states; Our technician called to inform the tenant that we are coming to get a reading and she said that the furnace works fine since HVAC was there. I informed her that we are still requiring a reading because an official complaint was made that that we must respond to and close. From Property Manager: I also spoke with her and she said it was working fine.

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