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SmartStop Sefl Storage complaints

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4349 South Jones
Las Vegas, NV 89103 | Get Directions

(949) 429-8701

https://smartstopselfstorage.c...

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Total Amount in Dispute:
$2,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against SmartStop Sefl Storage closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against SmartStop Sefl Storage

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6/2/2022

RESPONSE: Complaint was not answered Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

5/9/2022

On April 18th about 9:30 a.m. that morning I went to my storage as I always do to get some things and and I discovered as soon as I open the door that my 5x10 storage had been ransacked and entered through the over-the-top spacing I immediately went to the office and there was someone there that I had never seen before named Dino the other two ladies Kelly and her sister was not in that day he was from another property I told him what happened and he came up took pictures and saw that my stuff was everywhere went back down and gave me a brochure to call a number and I was stating to him it's obviously they came from the other side because the lock was still on the door and you can see the scuff marks on the side of the wall paneling how they was crawling up and down from their shoes skid marks in the opening would have been stretched open for them to get through and I said who's in the stores next to me he said well I can't tell you that oh of course you protect the criminal all the time that's how they always do so I went and filed my police report got my event number 220-400075283 and while I was at the police station I contacted Mr. Dino and asked if he could send me the pictures he had and he said he couldn't so I had took a few pictures of my own in my report I filed missing my to gold chains one was for 150 one was for 200 my Gucci chain was for 900 my Gucci sunglasses 250 my Prada sunglasses was 270 and I Gucci watch cost me $1100 I later discovered my Apple iPad. Resolution Sought My desired outcome is to keep this from going to small claims court because this obviously negligence involved lack of security on the property no cameras on that floor where people are storing their million dollar merchandises it's supposed to be some kind of cameras to enforce security or foot patrol after hours in an open spacing at the top of my storage in the storage is on that second floor where anybody can crawl over and invade my privacy and my belongings reimbursement for the max of ins

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