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SmartStop Self Storage complaints

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43707 Sierra Highway
Lancaster , CA 93534 | Get Directions

(661) 524-4633

https://smartstopselfstorage.c...

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Total Amount in Dispute:
$205.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against SmartStop Self Storage closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against SmartStop Self Storage

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11/23/2023

RESPONSE: Complaint was not answered Amount in Dispute: $205.00 Amount Settled: $0.00

Customer Complaint

10/30/2023

Was a tenant for about 8 months rented 2 units with my girlfriend 1 in my name 1 in hers, we both got evicted for staying past 10pm closing and reason we stayed was due to someone trying to break into our units and one was actually broken into ,several break ins, vandalism, robberies with other units gta's and Smartstop never contacted owners to let them know what was going on yet knew who was responsible for doing it. We were given only 2 weeks to rent a truck to clear out 2 full units when we should have been given 1 month and still billed me 205.00. Ouf units were red locked and couldn't get our things out and Smartstop had haulers pick up our belongings and threw it away like trash. Never delinquent with our payments was always on time. Smartstop stole from us we are outraged! We were treated unfairly Tequila was horrible to us always judged us we never felt welcomed Derek the district manager is uneducated never introduced himself properly just told us we got evicted and we had to. leave property immediately. Smartstop is up to no good false advertising no manager lives on property Resolution Sought We want compensation for our things they got rid of or our things back and not get billed

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