Find a reputable business?

Complaints and Resolutions

SmartStop Self Storage complaints

Read Complaints File Complaint View Full Report

43707 Sierra Highway
Lancaster , CA 93534 | Get Directions

(661) 524-4633

https://smartstopselfstorage.c...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$10,205.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against SmartStop Self Storage closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against SmartStop Self Storage

Sort by

11/23/2023

RESPONSE: Complaint was not answered Amount in Dispute: $205.00 Amount Settled: $0.00

Customer Complaint

10/30/2023

Was a tenant for about 8 months rented 2 units with my girlfriend 1 in my name 1 in hers, we both got evicted for staying past 10pm closing and reason we stayed was due to someone trying to break into our units and one was actually broken into ,several break ins, vandalism, robberies with other units gta's and Smartstop never contacted owners to let them know what was going on yet knew who was responsible for doing it. We were given only 2 weeks to rent a truck to clear out 2 full units when we should have been given 1 month and still billed me 205.00. Ouf units were red locked and couldn't get our things out and Smartstop had haulers pick up our belongings and threw it away like trash. Never delinquent with our payments was always on time. Smartstop stole from us we are outraged! We were treated unfairly Tequila was horrible to us always judged us we never felt welcomed Derek the district manager is uneducated never introduced himself properly just told us we got evicted and we had to. leave property immediately. Smartstop is up to no good false advertising no manager lives on property Resolution Sought We want compensation for our things they got rid of or our things back and not get billed

6/19/2022

RESPONSE: Complaint was not answered Amount in Dispute: $10,000.00 Amount Settled: $0.00

Customer Complaint

5/24/2022

I recently had my items auctioned aggressively without the company taking Covid and inflation into consideration. Before I could negotiate how to properly pay my debt, remove and discontinue my services, with the company, the company auctioned all of my belongings, before the month was over. I was accruing interest that was extremely larger than my monthly fee. I feel that I was treated with insensitivity, and not given the chance to handle this debt appropriately. I had over $10,000.00 worth of items in one of the largest units. I had birth certificates, social security cards, and a host of personal filing with in this unit. I am now worried about possible identity theft. I have been paying for a hotel, and I have given the hotel close to 10,000.00 I tried to explain my situation and plan the appropriate course of action to pay my debt and end services. This further devastates me during the covid crisis. Resolution Sought Reimbursement.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile