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Smarty, LLC complaints

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302 Washington Street #150-7081
San Diego, CA 92103 | Get Directions

(310) 593-4557

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Total Amount in Dispute:
$19.00

Total Amount Settled:
$19.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Smarty, LLC closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Smarty, LLC

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12/14/2023

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $19.00 Amount Settled: $19.00

Customer Complaint

11/28/2023

Looking at my debit card there was an amount for $19 dollars pulled today. I have not signed up for any amount from this or any other site in the last 48 hours. I will be disputing this with my bank as well. I called to cancel the transaction. They said they did, but when I asked to speak with a supervisor, there was supposedly no one there to transfer me too. Which, increased my suspicion even more. This is not a legit company some how getting people info . Resolution Sought Refund of my $19 and shutting of this site down.

Company Response

12/2/2023

We are disappointed that you had an unsatisfactory experience with us. We confirm that you previously contacted us. Your subscription was cancelled and $19 payment was refunded via a telephone call to us on 25Nov2023. Please reach out directly to us for any further questions or concerns. Our contact information is prominently displayed on our website. For the convenience of our customers, we operate 24x7x365 telephone call & live chat services. We also respond promptly to emails. We are pleased to offer refunds to any customers who are dissatisfied with our services for any reason.

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