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Smedley's Chevrolet Sales, Inc. complaints

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850 West National Road
Vandalia, OH 45377-1016 | Get Directions

(937) 410-4388

http://www.smedleys.com

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Total Amount in Dispute:
$14,108.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Smedley's Chevrolet Sales, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Smedley's Chevrolet Sales, Inc.

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9/27/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $14,108.00 Amount Settled: $0.00

Customer Complaint

2/14/2022

My son and I bought a 2014 Buick Encore from Smedley Chevrolet, is it a as is car, I wish we really understood what ( AS IS) really means ,we was pushed for time did not have time to do the research or pay to take it to a mechanic to get it checked out, I wish we had , but we didn't. I am an older person do not know too much about cars and my son knows a little, but not enough to really give a sound okay about the car being in good condition. We could not afford the warranty with the price they have per month on the car . My son is a young man with a part-time job and he needs the car to get to work, the car has been causing us problems at the beginning like the first month or so. Smedley did after going back and forth for about a few months, they did do a good will service. But the car still was having problems ,it has about five recalls on it. It is unsafe, it stops in traffic that is dangerous to my son. We have tried over and over again ourselves to get it fixed ,but the cost is too much. Now, it's un-drivable. Is there any way that you all can help us , we would appreciate it thank you and be blessed. Resolution Sought To work with us on trying to put us in another car, or could we have a refund on the Buick Encore that we have and they take it back.

Company Response

9/15/2022

We assisted the customer in trading out of the vehicle they were not happy with and into another vehicle!

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