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Smileactives complaints

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100 N. Pacific Coast Hwy, Suite 1600
El Segundo, CA 90245 | Get Directions

(888) 575-5700

http://www.smileactives.com

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Total Amount in Dispute:
$149.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Smileactives closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Smileactives

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2/10/2026

RESPONSE: Complaint was not answered Amount in Dispute: $59.80 Amount Settled: $0.00

Customer Complaint

1/15/2026

I never agreed to using the product after the initial trial period which I paid for . This company uses deceptive advertising and fraudulent billing practices. Very disappointed. Resolution Sought Stop billing me for something I did not order.

1/26/2026

RESPONSE: Complaint was not answered Amount in Dispute: $89.25 Amount Settled: $0.00

Customer Complaint

12/31/2025

I ordered a product from smileactives and they put me on a subscription without my concent and now are sending me a product I don't want. I called them and cancelled, but they keep charging me every month and sending me product. Resolution Sought Stop charging and sending product

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