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Smith Automotive complaints

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1411 NE 56th Street
Pleasant Hill, IA 50327 | Get Directions

(515) 265-4141

https://smithautopleasanthill....

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Total Amount in Dispute:
$2,300.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Smith Automotive closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Smith Automotive

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7/10/2022

RESPONSE: Complaint was not answered Amount in Dispute: $2,300.00 Amount Settled: $0.00

Customer Complaint

6/14/2022

I went to this company to get a diagnostic reading on what's wrong with my car because it would not turn on. When they were done with my car my car still did not work and he said my bill is $2,300. At first he said $2,600 then he kept saying he got the same car as me a year newer. He wants my car for parts or something and will not release my vehicle until I pay $2,300. I'm gonna do everything in my power to show everyone that this company is scamming people do not take your car to them they're gonna lie and your charges gonna be super high and they're gonna try and keep your vehicle until you pay for their lies. they not getting a penny from me and I'm taking them to court and I filed a complaint on the better business bureau website as well. Resolution Sought Expose this company and shut them down. Give me my car back. They're holding my car until I pay $2300 for a car that they said they can't fix saying the engine must be locked up it was not running when I towed it there and it's still not running and they want me to pay them $2300 for a diagnostic reading and tow my car too.

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