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Smith Electric & Associates complaints

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2570 Halls Mill Road
Moblie, AL 36606 | Get Directions

(251) 471-4723

https://smithelec.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Smith Electric & Associates closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Smith Electric & Associates

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8/30/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/27/2022

I was leaving the dollar store on 3noch Dr. In Mobile AL. As I began to emerge of the turning lane to get back in traffic a truck that could yield the right away wouldn't let me in, forcing me to stop or hit oncoming traffic. When I made to the stop light, I told the driver hey sir, you have to yield to oncoming traffic, that driver to me these words, I don't have to yield to no n***** and that he would kick my f........g a.., So I contacted the company that told me that they would handle it and get back with me once they identified the truck and driver. Nevertheless I was hiring on with a local HVAC company here in Mobile, who turned out to be doing work at the same building that the Smith Elc. Guy was working at, the same guy that called me a nigger, so I turned the job opportunity down because of the racists employee that Smith Elc. Employed. I don't want to be in that kind of environment. Just wondering if the entire company is that way and if so how safe is it to work around these kind of people, Resolution Sought Written apology from the driver and company.

Company Response

8/4/2022

Company states; Please be advised that we have already spoken to this consumer over the phone and do not have anything further to state at this time. Thank you,

Customer Rebuttal

8/5/2022

Please be advised that their response is not acceptable, in order to satisfy my curiosity, I'm just wondering how far they will go to cover up their wrongs instead of tring to make it right, all they need to do is just submit a written apology. However, that same day my dashboard cam was running and caught the whole thing and what was said by whom. Right now this information is being prepared for the social media net works for people to see for themselves, just what kind of people Smith and electric are racists.

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