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Smith Haven Chrysler Jeep Dodge Ram complaints

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794 Jericho Turnpike
Saint James, NY 11780 | Get Directions

(877) 540-9059

http://www.smithhavenchryslerj...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Smith Haven Chrysler Jeep Dodge Ram closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Smith Haven Chrysler Jeep Dodge Ram

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3/13/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/22/2022

I have contacted the service department on several occasions regarding car trouble. I identified the trouble as the car stopping for unknown reasons and the check engine light on. I've been told numerous times that they have a 2 week back log and again today I contacted them and was told now that they back logged until March. I have children that I drive in the car and I can't have the car just stopping while driving. I also have an extended warranty on the car which I feel that they are trying to avoid. Resolution Sought Assist me with getting my car repaired sooner rather than later.

Company Response

2/24/2022

My name is Dan Matuza. I'm the service manager at Jeep. Please reach out to me 631 863 2000

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