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Smith Haven Chrysler Jeep Dodge Ram complaints

794 Jericho Turnpike
Saint James, NY 11780
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(877) 540-9059

http://www.smithhavenchryslerj...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

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Complaint Closing Statistics

1 complaints against Smith Haven Chrysler Jeep Dodge Ram closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
1 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

1 complaints against Smith Haven Chrysler Jeep Dodge Ram

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3/13/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/22/2022

I have contacted the service department on several occasions regarding car trouble. I identified the trouble as the car stopping for unknown reasons and the check engine light on. I've been told numerous times that they have a 2 week back log and again today I contacted them and was told now that they back logged until March. I have children that I drive in the car and I can't have the car just stopping while driving. I also have an extended warranty on the car which I feel that they are trying to avoid. Resolution Sought Assist me with getting my car repaired sooner rather than later.

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Company Response

2/24/2022

My name is Dan Matuza. I'm the service manager at Jeep. Please reach out to me 631 863 2000

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