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Smith's Auto Repair Shop complaints

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213 AL-20
Tuscumbia , AL 35674 | Get Directions

(256) 978-5197

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Total Amount in Dispute:
$550.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Smith's Auto Repair Shop closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Smith's Auto Repair Shop

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3/20/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $550.00 Amount Settled: $0.00

Customer Complaint

3/2/2022

I took my vehicle to have a oil leak fixed. I was told I would have my car back 5 hours after I dropped it off. A week later I am still waiting on my vehicle that has not been touched and they are trying to charge me more saying it is taking longer than they expected. Resolution Sought I want a refund and other people to know they lie and try to charge you for things they do not do.

Company Response

3/8/2022

Company's letter states: First of all, they brought their vehicle in to have the rear main seal replaced. they dropped their vehicle off on Monday Feb. 28 2022! Their vehicle got put in to the shop on Tuesday afternoon March 1st and they picked up the vehicle Wednesday March 2nd. We have a letter in our lobby for everyone to read that states just because you have an appointment doesn't mean it will be repaired that day, but simply to get in line. We cannot foresee issues that may arise with vehicles that are already in the shop and those repairs take longer. Yes, the labor time for this repair was 5 hours and that is the labor item they were charged. An estimate is just that an estimate, it is not written in stone. They were not charged for anything that wasn't done. They were not told that they would get their vehicle in 5 hours, they were told that was the labor hours. Now the repairs were done that they requested--end of story!!. Then they get on face book telling a different story as you will see, as I'm sending a copy. And as you will see on the facebook post... their seat was lie that when it was brought to this shop! Our labor rate is $100 per hour.

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