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Smiths Floral Boutique complaints

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64 North Howell Street
Hillsdale, MI 49242 | Get Directions

(517) 437-4485

http://www.smithsflowersmi.com

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Total Amount in Dispute:
$50.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Smiths Floral Boutique closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Smiths Floral Boutique

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8/7/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $49.85 Amount Settled: $0.00

Customer Complaint

7/11/2023

I ordered flowers to be delivered to my sons house for my Granddaughters birthday and they did not get delivered. I tried to contact the store that night and never received a response. I tried calling the store in the morning and she answered she didn't have time to deal with me this morning. I did message them on Facebook messenger and ask for a refund because they were never received. Resolution Sought Full refund.

Company Response

7/26/2023

My Official response is…. No Refund will be issued because of the following. Smiths Floral Boutique fulfilled and delivered the floral/balloon arrangement on 7/6/23 around 11:50am to the correct address and followed the instructions given to the delivery driver to leave it on the porch after we explained that we are not responsible for the arrangement/balloons once it is delivered to the porch. There was clearly some miscommunication between Nina(sender) and her son Jacob(receivers father). The customer has openly admitted in a google review the flowers were received on the date requested. We communicated with Nina and her son Jacob(homeowner) That we would not be responsible for the arrangement after we left it on the porch per both their instructions. Many things could have happened to the Yellow and Pink Latex balloons that were attached to the arrangement. Please see Ninas updated google review admitting the flowers were received. I am unable to add attachments to this.

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