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SMS Recovery, Inc. complaints

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PO Box 24223
Dayton, OH 45424 | Get Directions

(937) 424-2518

http://www.sms-recovery.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against SMS Recovery, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against SMS Recovery, Inc.

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2/16/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/23/2023

I went to get my belongings and they only took half of my belongings out of my truck, even though the lady said she removed all my stuff, in the process of them taking only a few of my belongings out they left muddy foot prints all over my seat!! very unhappy with this experience and that lady lied about having all of my belongings!!!! Resolution Sought The lady should of never lied to me...that is unprofessional and no one likes a liar. why was only half of my stuff removed when all of the belongings were mine regardless of situation with my truck. I don't appreciate being lied to she should be fired, an employee who lies to customers is a no go.

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