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SNAP Finance complaints

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1193 West 2400 South
West Valley City, UT 84119 | Get Directions

(877) 557-3769

http://www.snapfinance.com

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Total Amount in Dispute:
$123,763.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

8 complaints against SNAP Finance closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
8	Unanswered

8 complaints against SNAP Finance

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2/25/2025

RESPONSE: Complaint was not answered Amount in Dispute: $1,135.00 Amount Settled: $0.00

Customer Complaint

1/30/2025

They gave us a $2000 loan and they want us to pay back over $4000. We already paid over $3100 and they keep harassing us. The interest rate or too high. And they should be taken out of business. Resolution Sought Refund us back our overpayment and be put out of business.

10/10/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/16/2024

I financed an eight hundred dollar refrigerator from Brown furniture in Malvern AR in May 2023 my payment was for 127 a month taken on the sixteenth I had to change my date to the third now that I am almost done with my debt every time I call they tell me I owe more money they never send a statement or tell you what interests they charge. Resolution Sought I want to know what I actually owe and I want them to charge a fair interest rate.

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