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Snap Inc. complaints

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2772 Donald Douglas Loop North
Santa Monica, CA 90405 | Get Directions

(424) 214-0156

http://snap.com

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Total Amount in Dispute:
$32.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

9 complaints against Snap Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
9	Unanswered

9 complaints against Snap Inc.

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5/14/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/18/2025

I am writing to formally express my deep frustration and disappointment regarding the recent deletion of my Snapchat account without any warning or clear reason. I did not violate any of the community guidelines, yet my account was suddenly locked and later permanently deleted. What makes this situation even more concerning is that I am not alone. Several people I know who subscribed to Snapchat+ also had their accounts unfairly locked and deleted. Despite paying for the premium service, they received no explanation and, worse still, were never refunded. They use the "violation of community guidelines" as an excuse without giving proper or solid proof. If I had violated any community guidelines without knowing, I would take responsibility for my actions but I would still like my account to be given back to me. I have been using Snapchat for years, I have so many memories on it and I would never intentionally do anything to violate community guidelines. This not only feels like an unjust action but also a breach of trust and financial fairness. Users who invest in the platform deserve transparency, proper support, and protection of their accounts. I request that you urgently look into this matter, provide a proper explanation, and take steps to either restore our accounts or issue appropriate refunds. I hope Snapchat values its users enough to address this issue seriously. Resolution Sought I would like Snapchat to give me my account back

3/3/2025

RESPONSE: Complaint was not answered Amount in Dispute: $30.00 Amount Settled: $0.00

Customer Complaint

2/5/2025

I paid for a subscription to Snapchat for a year.. my account recently got banned I was told that i posted sexually explicit pictures but didn't the night it happened I posted a picture of my legs and was laying in bed. I could care less about the money what I'm upset about it that I lost all my pictures and followers. I feel targeted I post content that is my son and I along with what it feels like to be a mom you lost the feeling of being sexy you gain weight etc my post were 90 my kid and daily life and the rest myself and the feeling you go through being a single mom.. I have seen multiple ppl posting sexy pictures that don't get banned mine were nowhere close to their post and I don't understand why I got banned or my stuff deleted I definitely was targeted and Snapchat will not contact me on getting my account back or getting access to download all my pictures the way they have it set up that you can download it or have it sent to your email doesn't work Resolution Sought To get access to my account to download all pictures To get my account back To have my pictures and all saved messages sent to my email

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