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Snap Inc. complaints

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2772 Donald Douglas Loop North
Santa Monica, CA 90405 | Get Directions

(424) 214-0156

http://snap.com

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Total Amount in Dispute:
$442.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

12 complaints against Snap Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
12	Unanswered

12 complaints against Snap Inc.

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7/17/2025

RESPONSE: Complaint was not answered Amount in Dispute: $410.00 Amount Settled: $0.00

Customer Complaint

6/20/2025

Subject: Misleading Product Advertising and Denied Replacement – Snapchat Spectacles Complaint: I purchased a newer version of the Snapchat Spectacles because I enjoyed my original pair, which was advertised as water-resistant and worked well when submerged in water. Naturally, I expected the updated product to at least maintain the same features. However, the new pair failed after water exposure, which was never clearly disclosed as a risk during the purchase process. I reached out to the company hoping for support and a replacement. At first, they acknowledged the issue and told me the case would be escalated. Later, they changed their position and claimed none of their products are waterproof or water-resistant — even though my original pair was. Once I pointed this out, they admitted only the older model had that feature, and that information was supposedly listed on the website — but this was not clearly communicated at the point of sale. I believe this is misleading advertising. Products typically improve over time, not lose key features without obvious disclosure. I still have my original, functional, water-resistant pair as proof of my claim. I requested a replacement or compensation, especially given how poorly the issue was handled, but was told they no longer make the product. If that's the case, they should offer an upgraded version or a discount, but instead, I've been left with a defective product and no support. I have emails that trans Resolution Sought • A replacement pair of glasses • Or a discount/credit toward a working, upgraded pair • And better disclosure on product changes in future marketing Thank you for helping resolve this fairly.

6/24/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

5/28/2025

My account was locked permanently for no reason i didn't violate any guidelines i follow every guideline on Snapchat and I make money from making spotlights on Snapchat and the videos follow their guidelines my email to the Snapchat account is Resolution Sought i would like for my account to be unlocked

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