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Sneak Peek complaints

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1487 West Main Street
Tipp City, OH 45371 | Get Directions

(937) 719-5876

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Total Amount in Dispute:
$180.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Sneak Peek closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
1	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Sneak Peek

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2/20/2024

RESPONSE: Making a partial refund Amount in Dispute: $180.00 Amount Settled: $0.00

Customer Complaint

1/26/2024

Me and my fiancée did a sneak peak test in Tipp city Ohio. We were going to do a peekaboo test to see the gender of the baby. They talked us into doing sneak peek with the impression we would have our results within 24 hours that's why it cost more. Well this was on 1/18/2024. We got an email they received our sample and am waiting for results on 1/22/2024 between 4-8 California time however we still haven't received our results. Resolution Sought I want my results and to be compensated for the waiting when we were promised it would be back in 24 hours.

Company Response

2/8/2024

We have received a customer complaint for one of the services we provide at our laboratory located at 1487 W Main Street, Tipp City, OH 45371. We have completed our investigation and included all supporting to BCA for their records. Based on our investigation, the results of the gender reveal for this customer was delayed due to the severe weather during the shipment date of her specimen; however, she was communicated and we also refunded her $20.00 for this inconvenience, which was not in our control. We take pride of all services we offer to our clients and their satisfaction is outmost importance to us. However, her complaint stated in the letter you sent us are not all true. Her results were delayed due to the shipment delay due to the severe weather, but we never convinced her to do one test over another as we offer both of these tests. She paid $170, and not $180; and we have refunded her $20 just as a courtesy.

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