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SNL Services LLC complaints

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12918 Valley Drive
Wayland, MI 49348 | Get Directions

(616) 835-7333

http://www.facebook.com/profil...

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Total Amount in Dispute:
$5,332.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against SNL Services LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
1	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against SNL Services LLC

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2/26/2024

RESPONSE: Making a partial refund Amount in Dispute: $5,332.00 Amount Settled: $0.00

Customer Complaint

7/12/2023

On June 1st I hired Steve Hall to do some construction on a home I built. It's not July 9th and he hasn't done any of the work promised. I have numerous messages saying he would show up but he has not followed through. I asked for my money back so I can hire another contractor but he refuses. I don't know what to do but I know for sure I don't want to see other people get scammed by him. He hasn't done any work on the house. The one time he came over all that he did was complain about his relationship. Resolution Sought Pay me back. They did no work on the house.

Company Response

2/13/2024

We decided to settle on a partial repayment of the deposit for work provided and services already completed. The dollar amount was $4100 in return.

Customer Rebuttal

2/14/2024

There was no work done and I had to hire someone else to complete the work. They will start a job without providing a contract and expect an outrageous amount of money for it. Don’t hire them or let them touch anything in your home without a detailed contract. They don’t finish jobs and leave you with a mess to clean. They offer to let you borrow tools free and then charge you for it. Very shady company and it appears I’m not the only victim of them ripping a client off for money. They got $1700 to claim they did work but just left a bigger mess to fix. They cost me more money in the end and I would hate for someone else to have to go through the experience myself and other have gone through. I could put worse information on it but hopefully others will avoid the company completely. Nothing was settled…. I was conned out of almost $2000…

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