Complaints for Snoring Stopper in Marina Del Rey, CA

750 Oxford Avenue
Marina Del Rey, CA 90292 | Get Directions

(310) 650-2148

http://www.snoringstopper.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the product is ineffective, arrived defective, or did not perform as represented. Complaints also allege customers who sent the product back for a refund in accordance with the company's "90-day Satisfaction Guarantee", did not received the promised refund. Other complaints allege delivery delays and difficulty contacting the company to inquire on their refund status or to obtain information. All complainants requested refunds. The company responds to some complaints by issuing refunds minus shipping and handling, shipping products, and apologizing for delays. Some complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Snoring Stopper closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Snoring Stopper complaints