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SoCal Windows & More complaints

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734 East Manchester Avenue
Los Angeles , CA 90001 | Get Directions

(323) 753-0622

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against SoCal Windows & More closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against SoCal Windows & More

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5/15/2022

RESPONSE: Complaint was not answered Amount in Dispute: Amount Settled: $0.00

Customer Complaint

4/19/2022

I made an order window whit specific measurements and design and they did them wrong I went to speak whit the secretary about the issues and she spoke one of the owners and she told me they were going to make them for me as I had requested and they were going to have them ready in a few days and the next day one of the owners spoke to me that they were not going to do the windows because I signed the contract that they changed me and now they toll me the secretary does work no more there they have the proof I got angry and broke their contract and they locked me up and wouldn't let me out they call the police and then they let me out few minutes later and I didn't see the police arrived and I left the place upset. Resolution Sought I would like to have my windows exactly how I ask and refund 1000.

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