Find a reputable business?

Complaints and Resolutions

SocialCatfish, LLC complaints

Read Complaints File Complaint View Full Report

39252 Winchester Road, Suite 107 #228
Murrieta, CA 92563 | Get Directions

(844) 422-8347

http://www.socialcatfish.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against SocialCatfish, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against SocialCatfish, LLC

Sort by

2/18/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/31/2024

I used their search engine and paid the one time fee to get my results. I then canceled my membership online just for them to bill me $30 a month for three months and when i called customer service they said they have policy's in place and can only offer me a $14 refund because and i did not cancel correctly. They do not make it accessible to cancel a subscription and have very predatory practices. I clicked through pages and pages to cancel my subscription and followed the process to a T. I'm not technically illiterate, it's just a shady business practice for your cancelation to not actually "go through". What they did is not right and i know i'm not the only one who was scammed by this company. Resolution Sought I want ALL of my money back. I CANCELED My subscription It's not my fault that it "didn't process" or that i "didn't do it right". There is no reason I should have to call customer service to cancel!!!! ESPECIALLY when I canceled already through the site!

Company Response

2/2/2024

Hello, This is in response to your Business Consumer Alliance complaint. We’re sorry to hear about the trouble you experienced and would like the opportunity to help. Social Catfish offers a number of ways to cancel an account in effort to make this process easy for all of our users. This can be done directly from your login under Manage Account, our FAQ page includes a video tutorial. We have also included a button to directly cancel from the Contact Us page. Additionally, we send billing reminders leading up to the payment for any active plans to help our customers and allow them ample time to cancel if needed prior to being billed. Included in these emails is our Customer Service contact incase you would like assistance cancelling your account. We were not able to locate an account associated with the email address from this complaint. Please know, we are here to help though. For further assistance, you can reach out to our team by phone at 844-422-8347, email to [email protected], or chat (chat is available when logged into your Social Catfish account). Please know we will need the email address to locate the account and look into this further. Thank you and we hope to have the opportunity to work with you soon.

Customer Rebuttal

2/5/2024

I went through the cancelation process multiple times online and it was not registered. I had to call customer service to cancel because the site would not confirm or deny the cancelation. I followed the instructions and it still did not work. This is not human error, other customers have had the same thing happen to them the same way. I think their practices are predatory and I am not the only one who has had this issue. The cancelation process should be made more thorough and accessible if you plan on taking people's one-time payment of $7 and then charging for monthly services.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile