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SoFi complaints

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234 1st Street
San Francisco, CA 94105 | Get Directions

(855) 456-7634

https://www.sofi.com/homepage/

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Total Amount in Dispute:
$42,699.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, some complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

13 complaints against SoFi closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
1	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
11	Unanswered

13 complaints against SoFi

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4/30/2024

RESPONSE: Complaint was not answered Amount in Dispute: $922.00 Amount Settled: $0.00

Customer Complaint

4/4/2024

On Feb 26th 2024 I discovered over 900 dollars had been stolen from my account I called sofi and they proceeded to tell me that they couldn't cancel the transactions and I had to wait to file a dispute well I did just that got them to unjustfully turn Down my dispute lie saying I made the 3 person to person transfers to a person I don't even know or never met I'm highly annoyed that they would be deceitful and lie just to keep my money and trying to tell Mr. I had codes sent to my phone to log on they are full of crap the only codes i have are ones. They send me every time since that morning directly from customer service themselves. Resolution Sought Give me a refund because it's not right or fair for them to do what they did I'm sry sofi but I'm not gonna stop until I see 922.00 back in my account balance and I'll take every avenue to ensure I get my funds thar we're stolen from me replaced because I have fdic insurance

3/17/2024

RESPONSE: Complaint was not answered Amount in Dispute: $265.74 Amount Settled: $0.00

Customer Complaint

2/20/2024

My account was frozen by SoFi Bank ten days ago and I never received a call just an email stating my account was frozen for my security while a review is done of my account for charges. I called SoFi Bsnk for the second time and was only told a review was being done of. my account for violations. When I asked about the violations I was just told your account is in violation we are doing a review. I called back a third time as there is my money still sitting in the account that is owed to me that was deposited into that account by me. I was told I can't tell you anything besides your account is pending closure it takes 25-30 days to go through the closure process. What bank takes a month to close an account. I want my deposited money refunded back to me immediately before I contact the corporate office and an attorney. Resolution Sought I want my money refunded back to me and to close that account.

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