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SoFi complaints

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2750 East Cottonwood Pkwy Suite 300
Cottonwood Heights, UT 84121 | Get Directions

(855) 456-7634

https://www.sofi.com/

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Total Amount in Dispute:
$14,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against SoFi closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against SoFi

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11/8/2023

RESPONSE: Complaint was not answered Amount in Dispute: $4,000.00 Amount Settled: $0.00

Customer Complaint

10/13/2023

I have a checking account with SoFi bank. A check was deposited in to the account and they have frozen my account for over three weeks saying that they are investigating the check. I have called them multiple to inquire as to why the account is frozen and when it will be unfrozen. They will not answer my questions and will not let me speak with anyone who can answer my questions. This has gone on long enough and they need to be held accountable for their lack of integrity and their inability to resolve this issue in a timely manner. Resolution Sought I want them to release my account immediately.

2/15/2022

RESPONSE: Complaint was not answered Amount in Dispute: $10,000.00 Amount Settled: $0.00

Customer Complaint

1/20/2022

My account had close to 10000 dollars in there. The account was in my name and me and my wife separated. While I was incarcerated she had my phone and transferred. Out 3000 without my permission. Upon getting released I had no access to my phone or email. So instead of figuring out a way to Get the remaining 7000 of my va check transferred into another account. They took it upon themselves to freeze my account. It has been a month now and I have repeatedly tried to get my money out. I can never reach the fraud department, and in The month they tried calling once to the number I no longer have. I am a disabled vet and now I am broke and this is not fair. They are stealing my money and holding it hostage. My next step if this doesn't work will be my congressman. Thank you., Resolution Sought I need my money transfered into my account I use now immediately.

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