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Sola Wood Flowers complaints

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112 North 700 West Bldg 4B
Ogden, UT 84404-1313 | Get Directions

(801) 797-1037

https://www.solawoodflowers.co...

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Total Amount in Dispute:
$567.00

Total Amount Settled:
$48.00

Complaint Experience

33%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

3 complaints against Sola Wood Flowers closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

3 complaints against Sola Wood Flowers

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2/28/2024

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $48.29 Amount Settled: $48.29

Customer Complaint

2/15/2024

I ordered a bouquet for my wedding along with other products. They advertised that their flowers are fragile. Well my order arrived late. Also, the bouquet was in a large box with no wrapping or protection around the bouquet. Pieces broke off of it and other pieces fell out when I took it out of the box. I paid extra for them to build the bouquet for me and it looks nothing like the pictures they advertise on their website. Their customer service has been slow to reply and they only address 1 of my concerns and then dismiss the rest "hoping I understand". They basically told me that I have to accept that my products don't look as nice as the pictures they have online and refuse to address the issue of my product being damaged do to their poor packaging. Resolution Sought To reimburse me for the bouquet since it is nor up to a standard of being used at a wedding.

Company Response

2/16/2024

Consumer: The company finally responded to me and provided with a refund. I will say that the process was unnessecary long and time consuming since I just kept getting generic replies back.

3/12/2024

RESPONSE: Complaint was not answered Amount in Dispute: $382.68 Amount Settled: $0.00

Customer Complaint

2/15/2024

On Nov. 20, 2023 I ordered my wedding party flowers based an amazing Black Friday deal Sola was promoting. I was initially told it would be 10-15 days to be delivered. On Dec. 15 of 2023 I inquired about my order and was told that due to the holidays they are behind and asked for more time to complete the order. They also stated that when the order shipped, they would email me to let me know. I inquired again on January 4, with no response. My order was delivered COMPLETELY WRONG on 1/10/24. From there a stream of email threads ensued with photos of what was sent and what should have been sent. They sent out another box with the wrong colors and will not honor the screenshots I have provided. They continue to ask me to send screenshots that I've already sent. They say I did not order what my photos say I ordered. They have been giving me the run around since January, and I have had all that I'm going to take from this company. Resolution Sought I only wanted them to send me what I ordered, but now I just want my money back.

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