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Solar Bear, LLC complaints

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4091 AMTC Center Drive
Clearwater, FL 33764 | Get Directions

(866) 916-0739

http://solarbear.com

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Total Amount in Dispute:
$18,532.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

4 complaints against Solar Bear, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
4	Unanswered

4 complaints against Solar Bear, LLC

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12/7/2023

RESPONSE: Complaint was not answered Amount in Dispute: $532.37 Amount Settled: $0.00

Customer Complaint

11/13/2023

I have had issues with customer service with problem resolutions. My solar panels were installed incorrectly, that was just resolved. I was not entered into the monitoring system until recently. My panels stopped working and I have 3 electric bills due to that fact totaling $532. Resolution Sought My desired outcome is firstly to be reimbursed $532. Secondly, I would have my call or email answered that day and to have any future problems resolved within 2 days.

12/12/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/16/2022

Solar panel malfunctioning Resolution Sought Fix or replace damaged panels

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