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Solar Titan USA complaints

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414 North Peters Road
Knoxville, TN 37922 | Get Directions

(865) 392-1036

http://www.solartitanusa.com

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Total Amount in Dispute:
$136,750.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

8 complaints against Solar Titan USA closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
8	Unanswered

8 complaints against Solar Titan USA

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5/8/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/12/2024

Miss information on how good Solar was and lowering an electric bill considerably and they said we would not pay anymore then 2 to 4 dollars on our electric bill and the sales person was said the trees are fine because you only need 4 to 5 hours of sun light. When I found out our electric bill jumped from $130 to about 300 something dollars and I called they said well it takes 6 to 9 mouths to be up and running and they were taking payments when the job was not done so much for making the world a better place. We sold the house but had to pay them back before we could sell the house. We want a resolution. This is not fair to me or anyone else we would like to flow suit we had to pay 28,000 thousand dollars. I asked them to move the solar panels when I did that is when I found out they were going bankrupt so that left us still having to pay the payments and even if kept the solar to have Solar Titan come fix anything on it and all this all lies I want our money back and for the hardship this has caused. Thank you. Resolution Sought What ever it take to get our money back in hardship and our address at the time was 7408 Sevierville pike Knoxville Tennessee 37920

5/31/2023

RESPONSE: Complaint was not answered Amount in Dispute: $57,250.00 Amount Settled: $0.00

Customer Complaint

2/22/2023

Project wasn't completed. They installed equipment and didn't activate the system. We are paying for a system that is not working. We are also paying Georgia Power and Mosaic. Mosaic and Solar Titan is the same company Resolution Sought I like my system up and running Or contract cancelled. I can't continue to pay two power companies. I am senior citizen and veteran living on a fixed income Please Help

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