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SolarMax Technology, Inc. complaints

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3080 12th Street
Riverside, CA 92507 | Get Directions

(951) 300-0788

http://www.solarmaxtech.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against SolarMax Technology, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against SolarMax Technology, Inc.

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7/4/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/8/2023

Our system was activated in October, 2022. Since day one I have notified Jeff Downs, Branch Manager, of our concerns that there were panels NOT producing. He kept making excuses, saying I am wrong. Well, I finally had a technician come out and one of the panels needs to be replaced. The company instantly received the report....NO ONE has contacted us for the replacement date. I have been requesting since October/2022....... every day is money/power lost. There customer service is terrible too. Please can you help. Resolution Sought ASAP- put my home on the top of the list to replace panel. A rebate from their Branch Manager because he never believed me there was an issue. At one point he said he would stay out of the situation (won't help).

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