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Soled Out complaints

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366 Central Avenue
Jersey City, NJ 07307 | Get Directions

(201) 795-0222

http://www.soledoutjc.com

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Total Amount in Dispute:
$150.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Soled Out closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Soled Out

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8/16/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $150.00 Amount Settled: $0.00

Customer Complaint

7/19/2023

Bought a brand new pair of Jeezy Slides and they were too big. Bought them back to the store and they would not exchange or refund my money back Resolution Sought Issue a full refund

Company Response

7/20/2023

Our store has a 'all sales are final' policy which is clearly displayed on the front register as well as your receipt. If you were in the store, you should have tried them on before buying.

Customer Rebuttal

8/3/2023

This company should not be in business. They have the reputation of NO Returns or Exchanges. They will purchase the shoes back but not what you pay for. I am disheartened that they can get away with this practice in New Jersey. Jeezy bought: 150.00. Sell back at 100.00. To spend another 40 to exchange the size.

Company Final Response

8/16/2023

My business has a no returns / no refunds policy. It is made clear to all customers. THIS TRANSACTIONS WAS HANDLED AS PER POLICY. There is nothing else to say here

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