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Solgen Power complaints

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5715 Bedford Street
Pasco, WA 99301 | Get Directions

(855) 709-1181

https://solgenpower.com/

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Total Amount in Dispute:
$43,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Solgen Power closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Solgen Power

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6/28/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $43,000.00 Amount Settled: $0.00

Customer Complaint

3/2/2023

If I could give negative stars I would! We signed a contract in June and the sales person made big promises. No payments for a year and a $19,000 tax rebate. In October they "installed" our panels. A month later someone showed up to take some panels down. They had installed the wrong clips. In December someone else showed up to deliver roofing and other materials. We started getting charged 352.70 a month in January. I was told they sent us a check to cover payments. It was labeled "rebate" with no other information. Then we were told they would cover payments until the "retrofit" is completed. The loan company has automatically taken the 350 a month every month since. Which is much more than our electric bill. And that tax rebate is based on tax liability. Since I am a disabled veteran working as a less than part-time school substitute and my husband is a school bus driver that tax rebate amounts to less than $500. We still have materials on our roof and around our house and no solar power. They say we can't cancel the contract because they "installed" it already. I am still getting the run around. And still paying the monthly bill. And still paying our electric bill... Resolution Sought Contract cancelation. Refund for amount paid.

Company Response

6/16/2023

Solgen Power is sympathetic to the concerns raised. The Federal Tax Credit is not something we guarantee in our Purchase and Installation agreement as this is a government program and every client is subject to terms, we have no input on. This is typically based on your income and tax liabilities. We would like to acknowledge the delays in this project, which required a difficult retrofit and were hard to complete during wintertime. Our Account Management team has reached out regarding the reimbursement we can offer to assist with the delay in getting the project completed. Additionally, our inspections team has reached out to get this step completed so we can apply for Permission to Operate with utility and energize the system!

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