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Soloria Energy Solutions complaints

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3144 North John Young Parkway
Orlando, FL 32804 | Get Directions

(321) 234-9000

https://solariasolarandroofing...

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Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Soloria Energy Solutions closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Soloria Energy Solutions

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6/17/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

5/8/2025

Decided to go solar... Was told that if we went with them that we would get a 1000.00 bonus when the work was completed.. work was completed and we were told that they put the thousand towards a bill that we had attached to the loan... We were told nothing and when we called the company they assured us it would be fixed .. well it wasn't and now we get no return phone calls... Shady way to run a business... The 2 guys names are carlos 7866910993 and matt 6892616561..... Solaria manager sebestian... 3212349000 Resolution Sought Do what they said and promised.. pay the thousand..

Company Response

6/5/2025

We haven't been able to get a hold of the client. No issues have been reported to our office from Leslie. I'm tagging our Field Service Director @Felipe to this email. The client can reach him directly via email or call our office at (321) 234-9000.

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