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Solutions Center complaints

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39 Hubbell Place
Milford, CT 97352 | Get Directions

(973) 528-5299

https://solutionscenter.co/

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Total Amount in Dispute:
$42.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Solutions Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Solutions Center

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3/20/2024

RESPONSE: Complaint was not answered Amount in Dispute: $41.96 Amount Settled: $0.00

Customer Complaint

2/23/2024

I ordered my package online, received confirmation email- and waited. After a week with no shipping update, l sent an email. It was returned as not accepted and not delivered. I went to their website and tried to call them. Their phone system is "temporarily" not working. They are unreachable. This is a scam website looking all legit, until l checked their URL - it's not ".com" but ".co" I got my money back from my bank and l notified Google but they're not doing anything, the website is still up a scamming other people. I took a screenshot with the address and all the info. Resolution Sought I think this is not a serious business. They need to be taken off google. I don't know if they pose as another business with a similar name?

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